FAQs 2017-05-31T10:01:23+00:00

General Info

PO Box 65598
Salt Lake City, Utah 84165

Also see Locations

Utah: Monday – Friday, 8am – 5pm M.S.T.
Las Vegas: Monday – Friday, 8am – 5pm P.S.T
While Les Olson Company services and sells the equipment used to make copies and prints, we are not a copy center and do not make copies. We recommend Alphagraphics or FedEx/Kinkos for this. If you outsource copy and printing jobs regularly, you may want to consider purchasing a copier or printer. View our line of document imaging products.
Your Customer ID Number can be found on your invoice. It is located on the top, left-hand side of the page underneath the address. Customer ID Numbers begin with 2 digits followed by 5 letters. Ex: 01-REVCO. You will only have an ID Number if you have already established an account with us.
Your machine’s ID Number is a five-digit number printed on a sticker that can be found on the front of your device.
The Model Number will be located somewhere on the front of your device. Model Numbers for Sharp MFPs are usually located in the middle, numbers for HP Printers are usually located on the right.
Large MFPs and Printers are not designed to be moved around easily. Moving one of these machines without damaging it or the walls & floors around it takes some advanced expertise. We do not recommend moving your equipment without our assistance as it may cause damage and void its warranty if it has one. Please contact us about moving your device at 801-413-2192.
Les Olson Company has implemented a plan to ensure that no private data can be leveraged from a Sharp or HP printer or MFP returned to our company. We also remove all hard drives from all machines that are traded in, and wipe them even if they are not Sharp or HP brand. Hard drives that are removed are wiped to DoD 5220.22-M 3 Pass Standard using a program called WipeDrive Professional. WipeDrive is used by many companies, including the U.S. Department of Defense, the U.S. Army, Navy, Coast Guard, Department of Homeland Security, United States Postal Service, Hewlett Packard, IBM, and many more. WipeDrive is a compliant wipe disk tool for HIPAA, Gramm-Leach-Bliley Act, Sarbanes-Oxley Act, The Patriot Act, Identity Theft and Assumption Deterrence Act, and others.
Yes. If you would like to keep the hard drive from your machine, we will remove it for $150.00. This fee covers our costs for purchasing a new hard drive for the machine, installing it, and reprogramming the machine to make it functional again.

If you would like to wipe the machine’s hard drive yourself and then return it to us, we will remove it from the machine at no charge.

Yes. If you need your copier’s hard drive wipe so that it can be donated, sold, or moved to another office, we can wipe your hard drive for you for $250.00. This covers our costs to do the following:

  • Remove the hard drive from their machine
  • Take it to our office and wipes it to the DoD 5220.22-M 3 Pass Standard
  • Re-install the wiped hard drive into their machine
  • Re-install machine firmware, and reconfigure settings to make machine operational again

When this is done, we will provide you with a report showing that your hard drive has been wiped.


Yes. There are a few options for recycling your used Sharp & HP toners.

  1. You can give us your old cartridges when we deliver new supplies to your office and we will recycle them for you.
  2. You can drop off your old cartridges to our office and we will recycle them for you.
  3. You can recycle your cartridges directly through Sharp or HP.

Recycle a Sharp toner >
Recycle an HP toner >

Yes. There are a few options for recycling your HP inks.

  1. You can give us your old cartridges when we deliver new supplies to your office and we will recycle them for you.
  2. You can drop off your old cartridges to our office and we will recycle them for you.
  3. You can recycle your cartridges directly through Sharp or HP.

Recycle HP ink >

Toner scams are quite common. How can you tell if you’re talking to a toner pirate?

Toner pirates will try to sound official; but if you question them or ask for more details, they will often become impatient, pushy and rude. Sometimes they will even hang up on you. Typically they will make their first call to ask for the model numbers of your equipment. At a later time they will call back, appearing to have a knowledge of your company, office equipment and supply needs. In some cases they will even tell you that they are calling from Les Olson Company. The scammers will tell you that you need to lock in your pricing today and pressure you into acting fast or committing to buy from them.

If believe you are speaking with a scam artist who claims to be with Les Olson Company, get their name and tell them you will call them back at Les Olson Company’s toll free number (1-800-365-8804). If they are not, in fact, with the company, they will probably try and give you a different number or become frustrated.

Remember: Les Olson Company will NEVER pressure you into buying supplies.

Important to know…

  • If used, toner supplied by toner scam companies may damage your equipment and void its warranty.
  • Toner scam artists prey on employees who are not informed. Train employees not to give out information about your business equipment to anyone that is not with Les Olson Company.
  • If a toner scam artist sends you a toner even though you didn’t agree to purchase it, don’t sign for it. If someone does sign for it, send it back.
  • They are selling toners for $400, $500 and sometimes even $600 each! Often times they will send you toners you didn’t order and pressure you into paying for them.
Toner: Sharp, HP & MSE / Ink: HP / Paper: HP & Hammermill Paper, HP Large-format Media
Yes, we sell HP Large-format paper, media and ink.
Yes. We offer free supply delivery across the Wasatch front as well as Cache Valley, Southern Utah and Northern Nevada.
HP toners are manufactured by HP specifically for use with their LaserJet printers. MSE toners are re-engineered toner cartridges that are made to be compatible with HP printers and include a 3-year warranty.


We service Sharp MFPs, HP LaserJet & Designjet Printers, and Fujitsu Scanners.

Les Olson Company offers a few options for maintenance coverage. Depending on the maintenance contract you purchase, maintenance, repairs, parts, and in some cases toner supplies are covered when you need them for a low monthly payment. For more information on our maintenance plans, please call 801-413-2199 or visit our Maintenance Plan page >
Depending on the maintenance code, it may still be possible to use the machine. Some codes are simply a warning that routine maintenance is due. These codes will not prevent you from using the machine but you should contact our service department to schedule maintenance at 801-413-2199. You may need to press the “OK” button to bypass the error and continue using it. In some cases, you may not be able to use certain functions until the maintenance has been performed. Request a service call >
If your machine displays a trouble code you should first try to power it down and turn it back on. If the problem persists after restarting, please contact our service department for assistance at 801-413-2199 or Request a Service Call Online >
If you’re experiencing lines on your copies, the solution may be as simple as cleaning the glass! First you will want to clean the large sheet of glass. You can do this with glass cleaner or rubbing alcohol.

Next you should clean the thin strip of glass located to the left of the larger sheet of glass. This can also be done with glass cleaner or rubbing alcohol but some models have a built-in cleaning tool for this purpose. If your machine has a built-in cleaning tool, it will be located under the lid on the right-hand side. Simply snap it out of place, clean and snap back into place.

If you are still experiencing lines after completing these steps, please contact our service department at 801-413-2199 or Request a Service Call online >

If there are lines appearing on your prints (when printing from your computer, not making copies right from the glass), a technician will need to repair the machine. Please contact our service department at 801-413-2199 or Request a Service Call online >
Sharp Copiers with New Touchscreen:
On the home screen, press the downward arrow button located to the left of the job status button.

Another window will pop up on your screen; make sure that the toner remaining tab is selected.


Hold down the home button located to the right of the screen. Another window will pop up which will display your copy counts as well as the exact percentages of your remaining toner.

Sharp Copiers with Old Touchscreen:
On the home screen, hold down the Copy button in the top left-hand corner. Another window will pop up which will display your copy count as well as the exact percentages of your remaining toner.


Press the Job Status button located to the right of the main screen. Another window will pop up which will display a visual of how much toner is remaining.

Sharp Copiers with New Touchscreen:
Hold down the home button located to the right of the screen. Another window will pop up which will display your copy counts as well as the exact percentages of your remaining toner.

Sharp Copiers with Old Touchscreen:
On the home screen, hold down the Copy button in the top left-hand corner. Another window will pop up which will display your copy count as well as the exact percentages of your remaining toner.

First press the Power button located on the top right-hand side, give it a few seconds; if it still doesn’t turn on, try pressing the Energy Save button located directly under the Power button. If neither of these buttons works, open the front cover of your copier (the same cover you open to replace toner) and make sure that the main power is switched on. The power switch is located in various places underneath the cover depending on the model.
This will be different depending on the model of your copier; however, the process is very similar for most Sharp models. The Toner Collection Container can be found behind your copier’s front cover. This is the same cover that you open to change your toner cartridges. On most new models, it is the large, black plastic component that takes up most of the space under this front cover. In some older models, it is a white plastic component.

Removing this container from your copier is simple and involves either pushing a button, sliding a lock, or pushing up a tab (on some older models).

Before removing the old container, make sure you have a new container to replace it with. Once you have unlocked it, pull it out of the copier. You should be very careful when doing this as this container is full of toner powder that can spill if not handled properly.

After you remove the container from your copier, place it in a plastic bag with the holes facing upward. If you still have the seals that came with the container, you should plug the holes with them before placing it in the bag. Tie the bag tightly so that toner can’t leak out of it.

You have two choices in disposing of your used container. You can either return it to Les Olson Company and we will recycle it for you, or you can throw it away. You can insert a new Toner Collection Container in basically the same way you took the old one out, only reversed. Some Toner Collection Containers have pull strips covering the holes that will need to be removed prior to installing.

Your copier uses different amounts of heat to fuse toner to a page based on what type of paper it is. If your toner is not effectively sticking to the page, you are probably using a heavy paper while your copier thinks it’s printing to regular paper. You copier can’t automatically sense the type of paper you have loaded, so you have to specify in your print driver and at the copier panel which type of paper you are printing to.

To change this, open up your Printer Properties panel. Click the Paper tab and select the tray your heavy paper is loaded in from the Paper Source menu. Next, select Heavy Paper 1 (or Heavy Paper 2 if your paper is thicker that 90 lb.) under the Paper Type. Now you should be ready to click Print.

You may also have to change the paper type for the drawer you are printing from to Heavy Paper from your copier’s display. You will do this in its Tray Settings.

Check your toner levels, if your toner is low, try replacing the toner cartridge. Do not replace the toner cartridge if there is still toner in it.
Try powering your machine off with the main power switch. This is located in various places under your copier’s front cover depending on the model. If it is still frozen when you power it back on, try unplugging and plugging it back in.

Products & Sales

We are partnered with many quality brands including Sharp, HP, Dell, Fujitsu, Unitrends, DocuWare and many more.
Yes. We offer a range of products that have a range of applications from home offices to large organizations. The key is to get the equipment in place that best suits your needs. We offer HP LaserJet Printers, which are a very affordable option for small businesses. We also offer leasing options on all of our equipment, making it more affordable for most businesses with a monthly payment. View products >
Yes. You can always come to one of our seven locations to see and try our equipment in person. Also, depending on a few factors, you may be able to demo one of our units in your own office. View products >
MPS stands for Managed Print Services. Our MPS program is designed to provide our customers with a comprehensive document management strategy. The purpose of implementing an MPS program within an organization is to reduce the costs and time associated with managing and operating its printer fleet. This increases efficiency and performance within the organization and reduces costs. Learn more about MPS.
Our Managed IT Services program is designed with a commitment to providing exceptional customer service as well as proactive monitoring, maintenance and management of your network. From anti-virus management to cloud services and everything in between, we’ll help you navigate the complexities of network security and performance to eliminate downtime and the complications that can result from network issues. Learn more >
Yes, we have an exclusive leasing partner, Revco Leasing, as well as options from third-party lenders. Learn more about financing >
Our commitment is based on total customer satisfaction. We will work with you to ensure that your business selects the perfect solutions for its needs. Complete the form below for a free technology consult.

Yes, come in to any of our seven locations to see our equipment in person and to talk with experts about the right products for your needs.


Please include your Invoice Number and Customer Number. The Invoice Number is located on the top right-hand side on your invoice, underneath the address. The Customer Number is located on the top left-hand side, underneath the address.
Yes. If you would like to pay over the phone, please call our Accounts Receivable department at 801-413-2115.
American Express, Discover Card, Master Card & Visa

Connectivity & Support

PostScript is a printing language that is the worldwide standard for imaging. PostScript communicates data from your computer to the printer. PostScript is used by organizations of all types to efficiently and reliably produce quality documents.

A Few Features of PostScript:

  • Gives your device the ability to print complex, graphic & text-rich documents correctly.
  • Delivers support for transparent & layered artwork.
  • PostScript provides advanced color support. This allows for consistent and accurate color output so you print the colors you expect.
  • Offers smooth shading and gradients.
  • Allows for users to print from Mac computers.
Yes, to print from a Mac, your Sharp device must have PostScript capability. Some models come standard with PostScript capability. An optional PostScript Kit can be purchased for those that don’t already have it. Please call 801-413-2106 and we can help you determine whether your Sharp device has PostScript capability or not.

Yes, it is possible to print from a smartphone or tablet device. There are a variety of ways to do this.

See our Knowledge Base for more information >

  1. Right-click the Sharp printer found in Printers and Faxes (Control Panel) or Devices and Printers in Windows 7
  2. Select Printing Preferences
  3. Click the Advanced tab
  4. Click the Font button
  5. Select Download Fonts (for the top drop-down menu)
  6. Select Download As Bitmap Font (for the bottom drop-down menu)

When this is done, you may need to close and reopen the file to refresh.

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