Managed Desktop Care

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Proactive Care & Maintenance

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt, potentially damaging halt.

Not every support issue can be called a catastrophe…until it prevents you from doing your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business. To do so, we’ve adopted a proactive approach to network monitoring and IT maintenance. Our help desk is a seamless extension of our remote monitoring platform, so when you call to report an issue, there’s a good chance we’re already aware of the problem and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include:

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Why Choose Managed Desktop Care?

Full Problem Resolution & Expert Customer Service

Our Desktop Care is designed to remove the burden of resource-intensive and time-consuming management of your Windows and Mac desktop computers by taking over the day-to-day troubleshooting, monitoring and maintenance so you can focus on more pressing concerns. Our IT professionals are here 24/7 for answering questions and resolving issues related to your desktop computers.

Desktop Care Covers Your:

  • Microsoft and Apple Desktop Operating Systems
  • Microsoft Office and Other Leading Third-party Applications
  • E-mail Applications and Web Browsers
  • Thin Clients and Virtual Desktop Infrastructure (VDI)
  • Hardware & Network Troubleshooting
  • Printer Installation and Support
  • Mobile Phones and Tablets

Services Include:

  • Asset and Inventory Reporting
  • Scripting and Configuration
  • Desktop Preventative Maintenance
  • Elite Quick Support Portal
  • Product Support Team
  • 24/7 Helpdesk Team
  • Anti-virus and Anti-spyware Management
  • LogMein Pro Remote Login Tool
  • Proactive Alert Generation and Remediation
  • On-demand and Scheduled Reports
  • Priority Response Resolution

Ready to take advantage of proactive IT services?

Let Les Olson Company take care of your IT needs so that you can focus more time and resources on what you do best.