Proactive Care & Maintenance
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt, potentially damaging halt.
Not every support issue can be called a catastrophe…until it prevents you from doing your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business. To do so, we’ve adopted a proactive approach to network monitoring and IT maintenance. Our help desk is a seamless extension of our remote monitoring platform, so when you call to report an issue, there’s a good chance we’re already aware of the problem and are actively working to resolve it.
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include: