Proactive Desktop Care & Maintenance
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. Without proper technical support in place, these problems can bring your business to an abrupt, potentially damaging halt.
Not every support issue can be called a catastrophe…until it prevents you from doing your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business. To do so, we’ve adopted a proactive approach to network monitoring and IT maintenance. Our help desk is a seamless extension of our remote monitoring platform, so when you call to report an issue, there’s a good chance we’re already aware of the problem and are actively working to resolve it.
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.
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Full Problem Resolution & Expert Customer Service
Our Desktop Care is designed to remove the burden of resource-intensive and time-consuming management of your Windows and Mac desktop computers by taking over the day-to-day troubleshooting, monitoring and maintenance so you can focus on more pressing concerns. Our IT professionals are here 24/7 for answering questions and resolving issues related to your desktop computers.
What is Hours+ Desktop Care?
With Hours+ Desktop Care, we monitor your desktop computers, schedule preventative maintenance and notify you of any issues or updates that need attention. Support is included up to your monthly contracted hours, additional support hours are available on an hourly basis. This can be a great option for businesses that are not ready to commit to a fully-managed service.